Please contact us in case of technical problems at the e-mail address zhdl-ele[at]rptu.de.. We will try to help you as quickly as possible. Please send us as detailed an error description as possible.

A good error description should contain the following information:
 

• What exactly did you try to do? Describe how you proceeded.
• What exactly does not work? Does an error message appear?
• Which browser and operating system are you using?
• Send us a screenshot of the entire page (incl. the address line of the browser) where you encountered the issue.

At the moment there are more and more problems with playing Panopto videos in OLAT. In this case, please proceed as follows:

Log out everywhere and restart the browser.

If you use Firefox:
It is essential that you allow third-party cookies (go to Settings => Privacy & Security => select "Default").
NEW: In addition, please log in to Panopto (https://panopto.uni-landau.de) first, then to OLAT.

If you use Chrome:
It is essential that you allow third-party cookies (go to Settings => Privacy & Security => select "Allow all cookies").
In addition, please log in to Panopto (https://panopto.uni-landau.de)) first, then to OLAT.